Australian State and Federal governments and the Government of the United Kingdom - on various technology procurements, utilities, transport and communications infrastructure construction and assurance projects, from the divestment of the South Australian government's electricity network to the construction and assurance of communications networks including the nbn's multi-technology mix for fixed line, fixed wireless and satellite connections.

on the complex outsourcing of services and business processes in public and private sectors, from helpdesk functions for national carriers to support on-field technicians and network operations centres, to automation projects for NSW Treasury and Waverley Council and the procurement of various technologies for the Victoria Police

on major data breaches and cyber security breaches including obligations under various regulatory regimes such as the Privacy Act 1988 (Cth), Security of Critical Infrastructure Act 2018 (Cth), various prudential standards including CPS 234, the Corporations Act 2001 (Cth) and directors’ duties, as well as notifications to regulators, affected individuals and other entities, and implementation of effective and proportionate mitigation strategies 

a major telecommunications entity in relation to the outsourcing and automation of its help desk for use by telecommunications technicians, involving the development of systems and resourcing including an app, manuals, transcripts and regular staff training, as well as the design of service levels, performance tracking, reporting and enforcement procedures

a utility company on a Customer Transformation and Systems Integration Project to upgrade its billing system using third party service providers. This work involved drafting and negotiating master services agreements, service levels, service credits, statements of work, procurement strategy and multi-party governance and resolution protocols 

a major telecommunications provider on the procurement of Enterprise Resourcing software. This work involved reviewing and negotiating vendor software terms and conditions and developing a performance incentives regime to promote enhanced service and continuousimprovement

a global energy company in relation to the outsourcing of its global payroll system for use by group entities, involving integration with third party software and systems, transition-out negotiations from incumbent providers and development of robust service level regime, governance, cyber and data breach procedures overseas-based software vendors regarding various State Government technology framework agreements, including reviewing and negotiating the terms and conditions of State Government ICT contracts with government agencies

a peak sporting governing body regarding the renewal of a sport management platform operated by a third party. This involved reviewing and negotiating a master supply agreement with a sports management software vendor, with a focus on development of servicelevels relevant to new platform requirements and features 

Big Four banks and non-bank lenders on technology-related transactions, intellectual property licensing and ownership and major data and privacy matters including the Consumer Data Right, data breaches, data breach response plans, privacy access requests,privacy impact statements and the specialist subject of credit information and credit reporting under PartIIIA of the Privacy Act 1988