Consumer Duty Insights

We have supported clients across sectors with Consumer Duty implementation; from retail banks to investment firms, asset and wealth managers, mortgage lenders and consumer credit firms. We are continuing to assist these firms in achieving compliance with the Consumer Duty as it is embedded within the market. Given the wide-ranging and, in many cases, complex issues which the new Duty raises across the industry, our team of financial regulation, risk and compliance experts have created several resources covering key aspects of the regime and practical guidance on embedding the Consumer Duty within firms.

How to manage consumer duty obligations in the distribution chain

The Financial Conduct Authority’s new consumer duty will pose a number of challenges for companies in how they manage th...

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‘Consumer Duty Pathfinder’ tool

A resource to help identify any potential gaps post implementation.

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Resources to help you prepare

Regulation Tomorrow Plus: DE&I series ‘The regulators recent consultations: the key requirements’

Regulation Tomorrow Plus: DE&I series: ‘Recent FCA and PRA consultations on DE&I'

In the first podcast in our DE&I series, Jonathan Herbst, Hannah Meakin and Hannah McAslan-Schaaf provide an overview of the recent FCA and PRA consultation papers on diversity and inclusion.

Mondial | Articles | 11 octobre 2023

Regulation Tomorrow Plus: The Consumer Duty and our new Pathfinder tool

In our latest Regulation Tomorrow Plus podcast, Matthew Gregory, Joe Bamford and Anita Edwards discuss the Consumer Duty, which is now in force for all on-sale products and services, and our new Pathfinder tool which has been developed to help firms ensure they have fully implemented the Duty.

Mondial | Articles | 29 septembre 2023

Regulation Tomorrow Plus – Edinburgh Reforms: SMCR

In our latest podcast Simon Lovegrove, Matthew Gregory and Hannah Meakin discuss two important new papers implementing one of the Edinburgh Reforms, which is to conduct a review of the UK’s Senior Managers and Certification Regime.

Mondial | Balado | 5 avril 2023

Regulation Tomorrow - The Consumer Duty Series: FCA review of firms' implementation plans

In this episode, Matthew Gregory and Simon Lovegrove discuss the FCA’s findings following its review of larger fixed firms’ Consumer Duty implementation plans. In particular, they consider the good and poor practice that the FCA has highlighted and what steps firms should be taking in the run up to the 31 July deadline.

Mondial | Balado | 6 février 2023

The Consumer Duty series: Post-Implementation Plan approval - Key issues for firms

In this episode, following the FCA’s interim 31st October deadline, Jonathan Herbst, Matthew Gregory, Joe Bamford and Iain Hawthorn focus on where firm’s should be now, and the key things they need to consider in taking forward their implementation plans for the new Consumer Duty. The discussion includes the steps that firms need to take over the next few months and the challenges that they will face throughout the implementation period.

Mondial | Articles | 3 novembre 2022

The Consumer Duty series: Implementation planning

In this episode, Jonathan Herbst, Matthew Gregory and Iain Hawthorn focus on the fast-approaching 31st October deadline for firms’ management bodies to have approved the implementation plan for the new Consumer Duty.

Mondial | Articles | 26 août 2022

The Consumer Duty series: Key takeaways from the FCA’s policy statement

In the latest episode of our Consumer Duty series, Joe Bamford and Iain Hawthorn unpack the key takeaways from the FCA’s policy statement and finalised non-handbook guidance published on 27 July 2022 and summarise immediate next steps for firms.

Mondial | Articles | 1 août 2022

The Consumer Duty series: The consumer understanding outcome

In our second episode of our series focusing on the FCA’s new Consumer Duty, Matt Gregory is joined by Iain Hawthorn who explore the consumer understanding outcome, what it hopes to achieve and some practical considerations for firms ahead of implementation.

Mondial | Articles | 21 juillet 2022

The Consumer Duty series: Impact on the distribution chain

In the first episode of our series focusing on the FCA’s new Consumer Duty, Matt Gregory is joined by Haney Saadah and Joe Bamford who consider some of the practical issues which firms across the distribution chain will need to resolve in order to achieve the new ‘products and services outcome’.

Mondial | Articles | 12 mai 2022