Transforming the claims management process for a global real estate client
Enhancing litigation reporting through effective data visualization
The challenge
We noticed an opportunity to improve the management of a global real estate company's claims across a portfolio of approximately 20,000 retail spaces. A key focus was to facilitate more efficient and timely status updates from clients engaged in ongoing litigation or title claims enforcement. Their existing process, reliant on a monthly dashboard created from an Excel table, proved time-consuming as individual dashboards had to be manually generated for each client.
The solution
In response to these challenges, we worked with our client to devise a more efficient solution. Recognizing the growing importance of Key Performance Indicator (KPI) tracking and data for economic evaluations, we developed the NRF Litigation Manager. This tool served as an organizational and visualization platform for our client to manage high volumes of cases, automating legal reporting, and facilitating seamless digital communication with clients.
Key features:
- Automated reporting: The NRF Litigation Manager automated the reporting process, eliminating the need for manual generation of individual dashboards.
- KPI evaluation: The tool compiled crucial KPIs, offering insights into rent arrears, collection times (in the event of a dispute), and predictive measures for insolvencies. This data informed strategic decisions related to receivables, and catalogues of measures could be readjusted.
- Enhanced visibility: Stakeholders now had a user-friendly dashboard for quick and easy access to real-time case statuses, eliminating the need for time-consuming manual processes.
Results and benefits
The implementation of the NRF Litigation Manager transformed the reporting process into a collaborative, automated space. This innovative solution not only saved time but also provided stakeholders with comprehensive overviews of ongoing litigation and claims, promoting better decision-making and streamlined communication. This resulted in:
- Time savings: Automation reduced manual tasks, allowing the legal team to allocate more time to crucial tasks like legal analyses and strategy formulation.
- Improved collaboration: The platform fostered better communication, knowledge sharing, and collaboration among stakeholders.
- Reduced email traffic: Sharing case related documents via the platform has helped greatly reduce the number of individual email exchanges.
Our client now had a transformative solution that not only streamlined their claims management but also enhanced overall efficiency and communication.
