Introducing Marketplace: In Conversation

The needs, demands and concerns of consumers are evolving at a rapid pace. Consumer goods and services and retail companies are faced with extraordinary challenges to keep ahead. We are seeing these issues accelerate and become more complex with the impacts of COVID 19, such as:

• increased scrutiny and issues with supply chain management;
• the spotlight on ESG, rapidly changing consumer health compliance requirements and the need to operate with a ‘social licence’, as consumers demand goods and services
• be safely and ethically produced, sourced and delivered;
• greater vulnerability to major data breach incidents and privacy concerns;
• the potential risks and opportunities of engaging influencers;
• the onslaught of disruptive and emerging technologies and their market impacts;
• the need to integrate new business models;
• rising prevalence of brand exploitation and the constant threat of new entrants;
• product recall and safety and associated liability arising from consumer claims; and
• advertising standards and complaints.