The Pensions Administration Standards Association (PASA) Exit Agreements Working Group (ExWG) has published guidance on administration transfer exit agreements. PASA has noted an increase in concerns surrounding the smooth transfer of administration services, such as delays, unreasonable charges and a deterioration in the service provided during the notice period. The guidance reviews and reproduces PASA’s Code of Conduct on Administration Provider Transfers to highlight these issues in administration transfer situations.

 

Two specific changes will be made to PASA’s code of conduct with effect from January 1, 2023:

PASA hopes the guidance will support trustees, administrators and scheme managers in planning and managing a transition, ensuring a smooth handover. It should also enable swift resolution of any problems identified during the exit process.