We recognize that many of us have responsibilities that require flexibility in our working patterns at different stages of our lives. We are proactive in supporting our people with flexible and agile working to enable them to balance in managing all their commitments.

Our regional teams have shifted to an increased focus on flexible working arrangements, including in both Australia and Canada where we have launched a Ways of Working approach that promotes continuous dialogue to understand experiences, challenges and successes with agile and flexible working approaches. The policy aims to create a sustainable, high performing and supportive culture where our people are provided with certain flexibility in how, when and where they work so they can achieve an appropriate balance between a fulfilling career and personal commitments.

Our Tailored Workplace Adjustments Passport initiative in the UK is a living document that makes a record of the workplace adjustments discussed and agreed between an employee and their line manager. The passport can be used by any employee who has a short- or long-term medical condition, and/or any employee who has a sensory, physical or cognitive disability or mental health condition.

We are transforming the technology and services that we use to create a more agile and flexible workforce, one that is able to work seamlessly and securely in multiple locations, including those outside our offices.

In some of our offices, we have Flex-ability employee resource groups to support anyone considering a change to their working arrangements and Family Matters employee resource groups to provide support to those caring for families. Likewise, we provide parental leave coaching programs in Australia, Canada and the UK.