In the latest of our ‘New Consumer Duty Series’, members of our Financial Services and Risk Advisory teams will share their insights on the key actions firms should already have under way, and those which are to come as part of their preparations for July 2023.

We are working with clients across retail sectors – including retail banking, asset and wealth management and consumer finance – and this briefing explores some of the key implementation workstreams relevant to firms in these sectors. We also look ahead to 2023, providing some sector-specific insights on essential workstreams particularly ahead of the next milestone on April 30.

Join us to hear the team discuss:

• Monitoring and testing retail customer outcomes: Metrics, data and the feedback loop;
• Embedding cultural change: Establishing governance to support good customer outcomes;
• Reimagining customer journeys: Key impacts of the new Consumer Duty
• Information sharing across distribution chains: The latest on industry developments.

This session offers practical guidance on some of these key pieces of implementation, and what firms can do to help ensure they are well positioned going into the new year. You will have the opportunity ask questions during the live session, and we will do our best to respond to some of these at the end of the webinar.