Forbearance: A changing and challenging landscape

Against a backdrop of increased, intensive supervisory engagement and enforcement across the sector, the FCA’s new forbearance related rules and guidance come into effect on 4 November for firms within the retail lending sector.

Please join us for this webinar, where our financial services and regulation team will explore:

• the key changes from the current framework;
• how these new rules fit into the broader framework of the Consumer Duty, and existing guidance on the fair treatment of vulnerable customers;
• the key takeaways for firms supporting customers, in particular vulnerable customers with payment difficulties; and
• practical lessons learnt from historic remediation of forbearance-related matters over time, as well as from recent FCA enforcement and investigations.

There will be an opportunity to ask questions of our cross-disciplinary financial services and regulation team towards the end of the webinar.

We hope you can join us.