Publication
Tranche 2
Tranche 2 and AML/CTF Reforms Hub
United Kingdom | Publication | June 2024
The Pensions Ombudsman has published a review of its operating model and explains how it plans to reduce the level of case backlog over the next three years, with improvements being seen in 12-18 months.
The review aims to improve efficiency from the way complaints are submitted to the way decisions are made and communicated. The goal is to provide earlier resolution of complaints, with fewer handovers between internal teams.
The areas to be prioritised are:
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