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Pensions Ombudsman publishes its Corporate Plan for 2022-25
Vereinigtes Königreich | Publikation | August 2022
The Pensions Ombudsman has published its Corporate Plan for 2022-25, setting out its priorities over the next three years. These are to:
- Reduce waiting time for complainants. A new temporary team will focus on clearing straightforward cases, freeing up experienced staff to tackle the more complex claims. A recruitment campaign for additional Early Resolution Service volunteers is also planned.
- Continue the work of the pilot Pensions Dishonesty Unit which focuses on cases where there is dishonesty by trustees. The service will receive further funding enabling the current pilot to continue to run until March 31, 2023, at which point its progress will be evaluated.
- Improve dispute resolution by developing a new Communication and Engagement Strategy for 2022-23 to help target communications where they are most effective.
The plan notes that increased demand for the Ombudsman’s services may result from the launch of the pensions dashboards and greater public awareness of pension scams, together with a possible economic recession.
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